Newitts Returns Policy
Extended Christmas Returns Policy: We've specially extended our returns period for the Christmas season. Items purchased from Newitts and despatched during the period from October 1st, 2024 to December 31st, 2024 inclusive may be returned at any time before midnight on January 31st, 2025. Our returns policy will revert to our normal terms for items purchased after December 31st, 2024.
How can I return an item?
You may return an item to us within 28 days from receipt of delivery.
Please Note: We do not offer exchanges. (E.g. If a wrong size has been ordered you need to re-order from the website and return the wrong sized item following the steps below)
Step 1
Simply log in to your online account by Clicking Here
Step 2
Go to your account and select the order number you wish to return item(s) from.
Step 3
You will see the details of the order concerned, if you then click on return items and follow the instructions given on screen.
Step 4
Shortly after completing the return request you will receive an email confirming we are setting up your return. Once we have set up the return for you, you will receive a second email giving you your returns number and further instructions on what you need to do next.
You can expect a refund in the same form of payment originally used for the purchase within 5-10 working days of us receiving your return, however at busy times such as Christmas/New Year, this can take a little longer so please bear with us.
The return postage cost is payable by the customer and if you require an exchange, please place a new order online.
When returning items please ensure they are adequately packed to reduce the risk of damage in transit back to us.
Please could you also ensure that any tags are still attached to the item and all packaging is included, if tags and packaging are not returned with the garments as noted then a refund cannot be offered.
- For more information please refer to the extended policy HERE -